Terms of Service

  • Last updated: June 25, 2021
  • From everyone at Aurelia, thank you for using our products! We build them to help you do your best work. Because we don't know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.
  • When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Aurelia Finance OÜ.
  • When we say “Services”, we mean any product created and maintained by Aurelia Finance OÜ. That includes Aurelia (all versions), the web browser and the API, whether delivered within a web browser, or another format.
  • When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.
  • We may update these Terms of Service in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will also announce them on our company blog.
  • When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That's true for any of our existing and future products and all features that we add to our Services over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.
  • If you violate any of the terms, we may terminate your account. That's a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are , how we work, and keeping an open door to your feedback through our email.

Account Terms

  • You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend users set up TOTP based two-factor authentication for added security. In some of our Services, we may require it.
  • You may not use the Services for any purpose consisting but not limited to:
    • Child exploitation, sexualization, or abuse: We don’t tolerate any activities that create, disseminate, or otherwise cause child abuse. Keep away and stop. Just stop.
    • Doxing: If you are using Aurelia products to share other peoples’ private personal information for the purposes of harassment, we don’t want anything to do with you.
    • Infringing on intellectual property: You can’t use Aurelia products to make or disseminate work that uses the intellectual property of others beyond the bounds of fair use.
    • Malware or spyware: Code for good, not evil. If you are using our products to make or distribute anything that qualifies as malware or spyware — including remote user surveillance — begone.
    • Phishing or otherwise attempting fraud: It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
    • Cybersquatting: We don’t like username extortionists. If you purchase a Aurelia product account in someone else’s name and then try to sell that account to them, you are cybersquatting. Cybersquatting accounts are subject to immediate cancelation.
    • Violence, or threats thereof: If an activity qualifies as violent crime in the United Kingdom or European Union or where you live, you may not use Aurelia products to plan, perpetrate, or threaten that activity.
  • You are responsible for all data inserted and activity that occurs under your account. That includes data by others who either: (a) have access to your login credentials; or (b) have their own logins under your account.
  • You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

  • If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
  • For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible or limited until you make payment.
  • If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. We collect VAT on any direct-to-consumer sales to EU-based customers. If you are a Aurelia customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  • Regarding refunds. Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we'll take care of you.

Cancellation and Termination

  • You are solely responsible for properly cancelling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. You can cancel your account while being logged in under settings tab. An email or phone request to cancel your account is not automatically considered cancellation. If you need help cancelling your account, you can always our support team .
  • All of your content will be inaccessible from the Services immediately upon cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
  • We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Restrictions section.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

  • We make a promise to our customers to support our Services until the end of the Internet. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  • Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

  • Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for most of our Services — but do take uptime of our applications seriously. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers. We take many measures to protect and secure your data through backups, redundancies, and encryption. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Aurelia may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons: To help you with support requests you make. We'll ask for express consent before accessing your account. On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause as much as possible to avoid the errors from reoccurring. To safeguard Aurelia. We'll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation. To the extent required by applicable law. As a EE company with all data infrastructure located in the EU & UK, we only preserve or share customer data if compelled by a UK or EU government authority with a legally binding order or proper request. If a non-EU/UK authority approaches Aurelia for assistance, our default stance is to refuse unless the order has been approved by the government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Aurelia is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
  • We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
    • We use third party subprocessors, such as cloud computing providers and customer support software, to run Aurelia (the service). We establish GDPR-compliant data processing agreements with each subprocessor everywhere personal data is processed.
    • The following is a list of personal data subprocessors we use. These subprocessors are all located in Europe:
  • We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the GDPR and not use Aurelia's Services in a way that violates the regulations.
  • We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours.
  • We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
  • The names, look, and feel of the Services are copyright© to the Company. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logo or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind this permission if you violate these Terms of Service.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company.
  • You must not modify another website so as to falsely imply that it is associated with the Services or the Company.

Features and Bugs

  • We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
  • We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.

Services Adaptations and API Terms

  • We offer Application Program Interfaces ("API"s) for some of our Services (currently Aurelia API). Any use of the API, including through a third-party product that accesses the Services, is bound by the terms of this agreement plus the following specific terms:
    • You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
    • Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user's activity other than time tracking, both inside and outside the applications. The Company, in its sole discretion, will determine if an integration service violates this bylaw. A third party that has built and deployed an integration for the purpose of remote user surveillance will be required to remove that integration.
    • Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account's access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account's access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Liability

  • We mention liability throughout these Terms but to put it all in one section:
  • You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
  • In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that's on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; in vestments in security, infrastructure, and talent; and in general. If you choose to use our Services, thank you for betting on us.
  • If you have a question about any of the Terms of Service, please contact our Legal team.

Privacy policy

  • Last updated: June 25, 2021
  • The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.
  • This policy applies to all products built and maintained by Aurelia Finance OÜ including all Aurelia API (Application Programming Interface), and the Aurelia client (all versions).

What we collect and why

  • Our guiding principle is to collect only what we need. Here’s what that means in practice:
  • Personal data consists of information that identifies or identifies individual persons such as name, postal address, email address or telephone number, etc.
  • Based on the minimization principle, the data that we will be able to process will be adequate, relevant and limited to those necessary depending on the purposes for which they are processed, and always respecting the will of the Client. Thus, in Aurelia we will treat your personal data in order to maintain the commercial relationship, for example, to invoice the service.
  • To do this, when you are a Aurelia Client, we will process your bank details for direct debit payments, as well as your contact details, as well as your contacts, that are necessary to contact you, with the sole purpose of maintaining commercial relations of any kind.
  • Notwithstanding the foregoing, it is informed that the provision of the Services may involve the processing of other categories of data not included in the preceding paragraph, in which case, the Client will be informed in the specific privacy conditions for each of the affected services , and obtained your consent, if necessary, in accordance with applicable regulations.

Identity & access

  • When you sign up for a Aurelia product, we typically ask for identifying information such as your name, email address, and maybe a company name. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We also need to have for regulation purposes. We sometimes also give you the option to add a profile picture that displays in our products, but we do not normally look at or access that picture. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.

Billing information

  • When you pay for an Aurelia product, we ask for your credit card and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to calculate any VAT due in the EU, to detect fraudulent credit card transactions, and to print on your invoices.

Geolocation data

  • We log all access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We keep this login data for as long as your product account is active.
  • We also log full IP addresses used to sign up a product account. We keep this record forever because they are used to mitigate spammy signups.
  • Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses to assist with troubleshooting cases. We blind all web analytics data after 30 days.

Website interactions

  • When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services. We blind all of these individual identifiers after 30 days.

Cookies and Do Not Track

  • We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
  • At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.

Voluntary correspondence

  • When you write Aurelia with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
  • We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect

  • We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.
  • We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

When we access or share your information

  • Our default practice is to not access your information. The only times we’ll ever access or share your info are:
  • To provide products or services you've requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. You can view the list of third-party services we use in each product: Having subprocessors means we are using technology to access your data. No Aurelia human looks at your data for these purposes unless an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases and when they happen, we look for root cause solutions as much as possible to avoid them from reoccurring. You can find out the specific subprocessors in our Terms of Service.
  • To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
  • To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
  • When required under applicable law.
  • Aurelia Finance OÜ is a Estonian company and all data infrastructure are located in the EU and UK.
    • If EE law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. In the event a government authority outside the UK or EU approaches Aurelia with a request, our default stance is to refuse unless the UK or EU government compels us to comply through procedures outlined in a mutual legal assistance treaty or agreement.
    • Similarly, if Aurelia receives a request to preserve data, we refuse unless compelled by law. In both of these situations, we have to comply. In these situations, we notify affected customers as soon as possible unless we are legally prohibited from doing so. We do not share preserved data unless absolutely required or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we destroy any preserved copies we made of customer data once the preservation period lapses.
    • If we get an informal request from any person, organization, or entity, we do not assist.
    • If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we only share the bare minimum needed such as billing addresses and tax exemption information.
  • Finally, if Aurelia Finance OÜ is acquired by or merged with another company we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Your rights with respect to your information

  • At Aurelia, we apply the same data rights to all customers, regardless of their location. Aurelia recognizes all of the rights granted in GDPR regulations, except as limited by applicable law. These rights include:
    • Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
    • Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
    • Right to Correction. You have the right to request correction of your personal information.
    • Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Aurelia services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
    • Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.
    • Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)
    • Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
    • Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
    • Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
    • Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Services.
  • Many of these rights can be exercised by signing in and directly updating your account information.
  • If you have questions about exercising these rights or need assistance, please contact us at [email protected]. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.
  • If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en.

How we secure your data

  • All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.

What happens when you delete data in your product accounts

  • In many of our applications, we give you the option to trash data. Anything you trash on your product accounts while they are active will be kept in an accessible trash can for up to 30 days (it varies a little, and might happen instantly). After that, the trashed data are no longer accessible via the application and are deleted from our active servers within the next 30 days. We also have some backups of our application databases, which are kept for up to another 30 days. In total, when you trash things in our applications, they are purged within 90 days from all of our systems and logs. Retrieving data for a single account from a backup is cost-prohibitive and unduly burdensome so if you change your mind you’ll need to do so before your data are deleted from our active servers.
  • We also delete your data after an account is cancelled. In this case, there is no period of data being kept in accessible trash can so your data are purged within 60 days.

Location of site and data

  • Our products and other web properties are operated in the European Union and United Kingdom.

We commit to resolving all complaints

  • We commit to resolve complaints about your privacy and our collection or use of your personal information. European Union, United Kingdom, or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Jasper August Tootsi at Aurelia at [email protected].

Changes & questions

  • We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog.
  • Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at [email protected] and we’ll be happy to answer them!